Dispute Policy
If something goes wrong with a job, here's how we step in.
Raising a dispute
Either side can raise a dispute on a job before the payment is released. Describe the issue and attach photos or messages as evidence.
What happens next
The payment is held while our team reviews the job details, the in-app conversation and the evidence from both sides.
Possible outcomes
We may resolve in favour of the customer, resolve in favour of the provider, issue a refund, approve the provider payment, or split the amount where that is fair.
Records
Every action taken on a dispute is logged, and both parties are notified of the outcome and the reasoning.
This is a general summary for the GetHandymanHub.com marketplace and is not legal advice. Have it reviewed before launch.